A merchant review occurs when there is an issue with a paid invoice. The most common being when an invoice is either paid late or underpaid.
An invoice in merchant review will hold it's payment until action is taken. This mean that the payment will not be moved to your payout or back to the customer until action is taken. It is very important that you not let merchant reviews lay static on your account.
After 90 days and no action has been taken, the invoice will be written off and the funds absorbed by us.
Merchant reviews can be handled in the merchant dashboard on the invoice page, however if you need help in understanding what happened or how to act. you can contact us for help.