FAQ

What does GoCoin do?
GoCoin is the leading international payment platform enabling merchants to accept Cryptocurrency payments at checkout. Merchants reap the benefits of increa...
Wed, 12 Dec, 2018 at 10:35 AM
What cryptocurrencies does GoCoin currently accept?
Our system currently processes: - Bitcoin (BTC) - Litecoin (LTC) - Dash (DASH) - Bitcoin Cash (BCH) - Ethereum (ETH) If you have any coin sugges...
Wed, 12 Dec, 2018 at 10:36 AM
Does GoCoin sell Cryptocurrency?
GoCoin is not an exchange service so therefore we do not sell any Cryptocurrency. 
Wed, 12 Dec, 2018 at 10:40 AM
Do you process other forms of payment outside of altcoins?
We are strictly a digital currency payment processor. You will need another merchant services provider to handle fiat payments for you.
Wed, 12 Dec, 2018 at 10:41 AM
What are the fees that GoCoin charges?
We charge a 1% fee on completed invoices. All of our support services, documentation, and bank transfers are free of charge. 
Wed, 12 Dec, 2018 at 10:46 AM
Can you convert one Cryptocurrency to another through GoCoin?
We currently do not convert one Cryptocurrency into another. We recommend finding an exchange service where this can be accomplished.
Wed, 12 Dec, 2018 at 11:30 AM
Unable to create invoices?
This can occur for a couple different reasons, the most common being that the merchant account does not have it's KYC documents and/or payout accounts ...
Wed, 12 Dec, 2018 at 11:49 AM
I have signed up but I cannot login?
After signing up we send out an email with a verification link. You will be unable to login until you have verified your email and set your password.
Wed, 12 Dec, 2018 at 11:50 AM
404 error while creating invoice
Receiving a 404 when creating an invoice is usually caused by having the incorrect merchant id. Your Merchant_ID can be found in the URL of your dashboa...
Wed, 12 Dec, 2018 at 11:52 AM
What is your refund policy?
GoCoin can refund to the end customers desired refund address should the need arise. A refund can be setup directly from the invoice page but you will need ...
Wed, 12 Dec, 2018 at 12:17 PM